Award for paper in "process mining" that can change the way we look at work
A paper by Jelmer Koorn, PhD candidate with prof. Hajo Reijers, affiliated with the Future of Work hub, has received a prestigious award. Jelmer and his coauthors were awarded with the best student paper award at the 18th International Conference on Business Process Management (BPM). The awarded paper proposes a novel process mining technique that allows to automatically identify so-called action-response-effect patterns.
The paper is called . Process mining enables organizations to capture and improve their processes based on fact-based process execution data. It allows analysts to answer the "why" questions (Why is this hapenning? Why do people behave a certain way?) and can change the way we look at our work.
Identifying patterns
The awarded paper proposes a novel process mining technique that allows to automatically identify so-called action-response-effect patterns. The detection of these patterns allows professionals to understand how to best react to certain actions in order to obtain a desirable effect.
Reactions to agressive behaviour
The practical relevance of the technique was demonstrated using a case study in a Dutch healthcare facility. Koorn and his co-authors were able to identify how caretakers can best react to aggressive behaviour (verbal or physical) of patients in care facilities. In this way, they helped to develop a strategy to reduce the number of aggressive incidents in the future.
Jelmer Koorn is a PhD candidate and a data scientist at Utrecht 木瓜福利影视, involved in the Techniques for the Analysis of Client-Team InteraCtionS (TACTICS) project which is funded throught the NWO. The project is set up with a partner healthcare organisation specializing in the care for clients with mental challenges.
Het wrote the award wining paper with Xixi Lu, Henrik Leopold and Hajo A. Reijers.